Career path
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Why I fit the role
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Skills, honestly rated
Levels are my own current self-assessment: Beginner, Developing, Familiar, Proficient.
Experience
Ankur Infotech Pvt. Ltd., Butwal, Nepal. Fintech and banking software.
Customer Support SupervisorAug 2024 – Jun 2025 · 11 months
- Supervised the day-to-day work of a 12-person team, keeping service quality high across the company's banking software products.
- Cut average ticket resolution time by simplifying the escalation process for core banking and transaction queries.
- Ran performance reviews and organised training across three banking product lines.
- Worked closely with the development and finance teams so clients got what they needed without delays.
Senior Customer Support RepresentativeAug 2022 – Aug 2024 · 2 yrs 1 mo
- Main point of contact for 100+ banking clients across Nepal on the Core Banking Solution (Infinity), payment gateways and year-end accounting processes.
- Trained and supported new team members.
- Wrote the client onboarding guide the team still uses as its standard reference.
Customer Support RepresentativeJul 2020 – Aug 2022 · 2 yrs 2 mos
- Front-line technical and customer support for core banking software used by several financial institutions.
- Built a solid grounding in banking operations and accounting workflows, which led to promotion within two years.
- Regularly praised by clients for clear, accurate and timely answers.
Impact
Formally commended by the Managing Director. My onboarding documentation was adopted as the support standard.
Zero escalated complaints across 100+ banking clients, and the go-to person on three core banking products.
Completed an in-depth intangible asset analysis of ASX-listed companies under AASB 138 and AASB 136 as part of my MPA coursework.
Left a stable supervisory role to relocate to Sydney, and I'm funding my postgraduate study while applying for graduate roles.
Choodamani consistently demonstrated exceptional dedication and professionalism throughout his tenure. His ability to manage complex banking software queries while maintaining team morale was outstanding — a natural leader with a strong analytical mind.Ramesh Pandey, Managing Director, Ankur Infotech Pvt. Ltd.
Let's talk
I'm looking for junior accounting and finance roles in Sydney and across Australia, and I'm available to start right away.